FAQ2023-10-03T01:56:35+02:00

Satochip

Hardware wallet

Is it like a credit or debit bank card?2023-08-30T14:34:36+02:00

Nope…

The Satochip hardware wallet looks like a bank card but it’s not a credit nor a debit card. The chip is loaded with the Satochip quality code to provide hardware wallet fucntionalities.
Of course you can use your Satochip hardware wallet to spend your funds like any other wallet. But not at your local shop.

May I use my Satochip card to buy things at grocery?2023-08-30T14:34:40+02:00

No you can’t.
The Satochip card is a hardware wallet. Not a debit nor a credit card.

May I use my Satochip card to store multiple cryptocurrencies?2023-08-30T14:34:45+02:00

Yes, it’s possible!
Satochip supports a large number of blockchains, coins, tokens and NFTs that can be stored simultaneously on your card.

Does the Satochip card need any specific drivers?2023-08-30T14:34:06+02:00

Yes and no.

To use the Satochip card, you will need a chip card reader or a NFC reader. The card itself does not require any specific drivers.
We have tested a wide variety of card reader on the market and all of them accept the Satochip hardware wallet but we cannot affirm that all chip card readers are suitable.
That’s why we are selling our own smart card reader which is fully tested with our Satochip cards.

Has the Satochip card the ability to generate new addresses after each spending?2023-08-30T14:34:13+02:00

Yes.

The Satochip hardware wallet is fully BIP32/BIP39 compliant.
That means a new address is generated after each spending.
From the user perspective, it works transparently, except that the keys are stored securely within the chip.

How to use the Satochip hardware wallet?2023-08-30T14:34:30+02:00

To use your Satochip hardware wallet, you will need :

  1. A chip card or NFC reader, available at our shop;
  2. And a dedicated software client.

Plug your card on the computer by using the chip card reader, start the Satochip client, initialize your Satochip hardware wallet and enjoy!

For more info, check out our Quick Start page.

How to backup and restore your Satochip hardware wallet?2023-08-30T14:34:25+02:00

Each Satochip hardware wallet is delivered non-initialized to the customer.
During the wallet initialization with the suitable Satochip client, the seedphrase is shown on the screen and must be confirmed by the user.

THIS IS THE ONLY TIME the seedphrase is visible to the user and the only opportunity to do a backup of it!

After that, it is no more possible to export the seedphrase or any private key from the device.
The seedphrase and optionally the PIN code are the information the user needs to recover the Satochip hardware wallet on another hardware wallet.

I need help to use my Satochip card.2023-08-30T15:04:04+02:00

If you need assistance regarding your Satochip product, have a look:
– at the Satochip Quick Start page;
– at the Satochip Academy, where you will find a lot of useful blog posts, tutorials and product information.

You don’t find what you are looking for? Head on our Assistance page to contact us directly.

Your Satochip card using the contact interface and the smart card reader.

Satodime

Giftable crypto vaults

What is all about?2023-08-30T15:06:22+02:00

Satodime is a product made by Satochip.
Based on a smart card, it can be used to safely generate crypto vaults while private keys remain sealed in the secure chip.
It’s called a bearer crypto card.

For what purpose? (1/2)2023-08-30T14:42:02+02:00

You can see it as a physical #crypto bill and exchange it for fiat, goods or services.
You can buy a #Tesla for a 1 #BTC pre-loaded Satodime.
The dealer does no need to trust you as the private key of the wallet is safely store within the secure chip.

For what purpose? (2/2)2023-08-30T14:42:05+02:00

You can see it as a way to physically gift #Bitcoin
Load some Satodime with various denominations of #Bitcoin and keep them in a safe for long term storage or to gift.
No need to care about a PIN code or a seedphrase. Seal it, load it and forget it.

Can I pay at the grocery?2023-08-30T14:41:34+02:00

Your Satodime looks like a bank card but it’s not. You cannot use it to pay at the grocery.
But if the grocery store accept #cryptocurrency, maybe you can give it a Satodime loaded with some #crypto.

Can I store data on it?2023-08-30T14:41:45+02:00

No, you can’t. But as you can provide part of the entropy used for the key generation, you can store a hidden text message.
This message will be revealed when the keyslot is unsealed, along with the private key and the chip-generated entropy.

Can I store my favorite #NFT?2023-08-30T14:41:49+02:00

Yes, Satodime can handle your #NFT (#ERC721, #ERC1155 and #XCP).

Can I reuse a keyslot?2023-08-30T14:41:38+02:00

Yes you can! Unlike the competitor’s product, you can actually reuse your Satodime card indefinitely.
Just follow this process: SEAL – UNSEAL – RESET – …

Can I safely let my friend scan my card?2023-08-30T14:41:42+02:00

You can safely let another person scan the Satodime with its smartphone, e.g. to check the balance.
If you want to physically give a Satodime to another user, you have to initiate transfer before to release the ownership.

Do I need a computer?2023-08-30T14:41:59+02:00

Your Satodime card is contact (chip) and contactless (NFC), you can use it with the Satodime-Tool software on your computer (#Windows/#Linux/#MacOS) or using our mobile app.
Satodime app (desktop or mobile) allows you to manage your card and easily set-up your crypto-vaults (aka keyslots).

Can I use it with my mobile phone?2023-08-30T14:41:52+02:00

Yes if your phone is equiped with a NFC reader!
The Satodime-Tool, the companion-app for your Satodime card is available on Android and iOS.
This application allows you to manage your card and easily set-up your crypto-vaults (aka keyslots).

Can somebody steal the content of my Satodime?2023-08-30T14:41:56+02:00

No, a Satodime is paired with a specific device on its first use.
Only the legitimate owner can perform sensitive operations such as unsealing and revealing a private key.

Is the private key unique and secret?2023-08-30T15:06:12+02:00

Yes of course!
Address and key generation are done through a co-generated entropy. The user provides the first part while the rest is randomly generated by the chip.
It ensures the keys are not pre-generated during manufacturing.

Is there a password to access the card?2023-08-30T15:06:37+02:00

No, there is no password nor seedphrase.
The physical holder of the card is the owner of the keys and can, at anytime, anywhere, unseal a specific keyslot.

What is the expected lifetime of the device?2023-08-30T15:06:48+02:00

Like most electronic devices, if stored properly, it should last decades.
But if you are looking to a long-term cold storage for your crypto-currencies, we recommend you to use our hardware wallet: Satochip.

I need help to use my Satodime card.2023-08-30T15:05:26+02:00

If you need assistance regarding your Satodime product, have a look:
– at the Satodime Quick Start page;
– at the Satochip Academy, where you will find a lot of useful blog posts, tutorials and product information.

You don’t find what you are looking for? Head on our Assistance page to contact us directly.

Seedkeeper

Seedphrases storage solution

How to import my seedphrase?2023-10-13T10:11:26+02:00
The process is very simple:

  1. To import your seedphrase into your card, select “Import a secret“.
  2. Select “Mnemonic phrase”, name the entry with a fancy label.
  3. Select the type of seedphrase you want to store and click on “I already have a mnemonic”.
How to export my seedphrase?2023-10-13T10:12:54+02:00

The process is very simple:

  1. To export your seedphrase, just click on “Export a secret“.
  2. Select the secret to export (that’s why the label is important).
  3. And click on “Export“.That’s it! Really easy to use and safe.
I need help to use my Seedkeeper card.2023-08-30T15:19:28+02:00

If you need assistance regarding your Seedkeeper product, have a look:
– at the Seedkeeper Quick Start page;
– at the Satochip Academy, where you will find a lot of useful blog posts, tutorials and product information.

You don’t find what you are looking for? Head on our Assistance page to contact us directly.

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