Frequently asked questions

These questions have been asked since now by the community members.
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Here is a PDF file that will show you how to quick start with your Satochip hardware wallet if you want to hodl, store and secure your SLP tokens: Satochip – Quick guide – SLP tokens

Here is a PDF file that will show you how to quick start with your Satochip hardware wallet if you want to hodl, store and secure your Litecoin (LTC): Satochip – Quick guide – LTC

Here is a PDF file that will show you how to quick start with your Satochip hardware wallet if you want to hodl, store and secure your Ethereum (ETH) and/or your ERC-20 tokens : Satochip – Quick guide – ETH-ERC20 tokens

Here is a PDF file that will show you how to quick start with your Satochip hardware wallet if you want to hodl, store and secure your Bitcoin (BTC): Satochip – Quick guide – BTC

Here is a PDF file that will show you how to quick start with your Satochip hardware wallet if you want to hodl, store and secure your Bitcoin Cash (BCH): Satochip – Quick guide – BCH

When using these clients : Electrum, Electrum for LTC, Electron Cash or Electron Cash SLP, you may receive this error when selecting “Use a hardware device”:
“No hardware device detected”

To resolve this issue :

  1. Make sure you are using the latest release of the client :
  2. Make sure your card reader is detected and working well :
    • If you are using a Linux operating system, make sure to use the good drive : sudo apt-get install pcscd
    • If you are using a Windows operating system, make sure to use the official Windows driver
  3. Please verify that your Satochip card is plugged in :
    • Test once with the chip at the top (some readers read the card upside down)
    • Test once with the chip at the bottom

Satochip cards are loaded with the same applet so basicly you can use a single card to support multiple cryptocurrencies.
Be sure to use the dedicated client : Electrum, Electron Cash (or SLP version), Electrum Litecoin or MyCrypto.
We use different designs to distinguish cards and because it’s beautiful!

No you can’t.
The Satochip card is a hardware wallet. Not a debit nor a credit card.

Nope…

The Satochip hardware wallet looks like a bank card but it’s not a credit nor a debit card. The chip is loaded with the Satochip applet to provide hardware wallet fucntionalities.
Of course you can use your Satochip hardware wallet to spend your funds like any other wallet.

The Satochip hardware wallet is like any other one (well, we both know its better but…).

To use it, you will need :

  1. A chip card reader (available at our shop),
  2. A dedicated client (Electrum (BTC), Electron Cash (BCH), Electron Cash SLP (SLP tokens), Electrum for Litecoin (LTC) or MyCrypto (ETH and ERC20) with the Satochip plugin.

Plug it on your computer by using the chip card reader, start the Satochip client, initialize your Satochip hardware wallet and enjoy.

Each Satochip hardware wallet is delivered non-initialized to the customer.
During the wallet initialization with the suitable Satochip client, the seed is shown on the screen and must be confirmed by the user.

THIS IS THE ONLY TIME the seed is visible to the user and the only opportunity to do a backup of the seed!

After that, it is no more possible to export the seed or any private key from the Satochip.
The seed and optionally the PIN code along with the derivation path are the information the user needs to recover the Satochip hardware wallet on another hardware wallet.

Yes.

The Satochip hardware wallet is fully BIP32/BIP39 compliant.

That means a new address is generated after each spending.

From the user perspective, it works transparently, except that the keys are stored securely within the chip.

Yes and no.

To use the Satochip card, you will need a chip card reader or a NFC reader. The card itself does not require any specific drivers.
We have tested a wide variety of card reader on the market and all of them accept the Satochip hardware wallet but we cannot affirm that all chip card readers are suitable.
That’s why we are selling our own smart card reader which is fully tested with our Satochip cards.

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