Unused products in their original and unopened packaging can be returned for a refund within ten (10) days of delivery. The full price minus the original shipping fees and return shipping fees will be refunded.
Order’s will NOT be refunded if the customer refuses to pay for customs clearance fees or provides an incorrect delivery address.
Customized orders (eg. hardware wallet designed by the customer through our customization plugin or hardware wallet from the “Designer Edition”) will NOT be refunded.
Refunds will also be granted for orders that are canceled before your item was confirmed as shipped.
Replacement of defective products are governed by the Limited Lifetime Warranty agreement.