Refund Policy

Last update: 07/05/2024
Status: published

Refund rules

Unused products in their original and unopened packaging can be returned for a refund within ten (10) days of delivery. The full price minus the original shipping fees and return shipping fees will be refunded.

Order’s will NOT be refunded if the customer refuses to pay for customs clearance fees or provides an incorrect delivery address, see the Terms of Service for more information. Customized orders (eg. hardware wallet designed by the customer through our customization plugin or hardware wallet from the “Designer Edition”) will NOT be refunded.

Refunds will also be granted for orders that are canceled before your item was confirmed as shipped.

Replacement of defective products are governed by the Limited Lifetime Warranty agreement.

Refund process

First, please send us a refund request along with the detailed proof of purchage to support[-@-]satochip.io within ten (10) days of receiving the product. We will reply with a refund request acknowledgment and a return mailing address. Mail the product to us within five (5) days following receipt of this email. Once we receive and inspect the product, we will send you an email to notify you of the approval or rejection of your refund. Refunds will be transmitted within four (4) weeks of approval.

Shipping

We will email you the shipping address to return the product. Shipping times will vary depending on your location.

Please use a trackable shipping service and/or purchase shipping insurance. We cannot guarantee that we will receive your returned item, and you assume all risks of loss or damage during shipment.

Cryptocurrency payment

Orders processed and paid in Bitcoin (BTC) or any other cryptocurrency will be refund at the EUR or USD value of the order at the time the order is placed and completed. We will never refund in BTC or any other cryptocurrency. By ordering at our webshop, you agreed those terms and cannot make any claim.

Contact information

Please report any violations or errors in this Refund Policy to: support[-@-]satochip.io