When using these clients : Electrum, Electrum for LTC, Electron Cash or Electron Cash SLP, you may receive this error when selecting “Use a hardware device”:
“No hardware device detected”

To resolve this issue :

  1. Make sure you are using the latest release of the client :
  2. Make sure your card reader is detected and working well :
    • If you are using a Linux operating system, make sure to use the good drive : sudo apt-get install pcscd
    • If you are using a Windows operating system, make sure to use the official Windows driver
  3. Please verify that your Satochip card is plugged in :
    • Test once with the chip at the top (some readers read the card upside down)
    • Test once with the chip at the bottom